Panel Plan Co. 

Terms & Conditions / Privacy Policy

Effective Date: August 2024

Panel Plan Co ("the Company," "We," "Us," or "Our") operates the website panelplan.co ("the Site"). This document outlines the terms and conditions, privacy policy, and data handling practices applicable to your use of our Site and services. By using our Site, you agree to comply with and be bound by the following policies.

1. Privacy Policy

1.1 Purpose The purpose of this Privacy Policy is to inform users of our Site about:

The personal data we collect;

How we use the collected data;

Who has access to the data;

The rights of Site users;

and The Site's cookie policy.

1.2 Consent By using our Site,

users consent to:

The conditions set out in this Privacy Policy; and

The collection, use, and retention of the data listed in this Privacy Policy.

1.3 Personal Data We Collect

We collect data that helps us achieve the purpose set out in this Privacy Policy. This includes:

Automatically Collected Data: Such as IP address, browser type, and pages visited.

Data Collected in a Non-Automatic Way: Such as first and last name, email address, phone number, address, and homeownership status. This data may be collected via online surveys, forms, or Facebook Lead Forms.

1.4 How We Use Personal Data

The data we collect is used for:

SMS, email, and promotional outreach;Advertising and statistics;Providing tailored products and services;Consulting regarding renewable energy products and services.

1.5 Who We Share Personal Data With

Employees: Data may be shared with employees who reasonably need access to perform their duties.

Other Disclosures: Data may be disclosed in cases such as legal proceedings, to protect our legal rights, or in the event of selling the company.

1.6 How Long We Store Personal Data

User data will be stored until the purpose for which it was collected has been achieved. Users will be notified if data is retained longer than this period.

1.7 How We Protect Your Personal Data

Data is stored in secure facilities, accessible only to employees and subcontractors bound by strict confidentiality agreements. We use the strongest available encryption and reasonable precautions to protect user data, but cannot guarantee absolute security.

1.8 Children's Privacy

We do not knowingly collect data from children under 16. If we learn that data from a child under 16 has been collected, it will be deleted as soon as possible.

1.9 How to Access, Modify, Delete, or Challenge the Data Collected

Users can contact our privacy officer, to inquire about, modify, or delete their data.

1.10 How to Opt-Out of Data

Users can opt out of using their data for communications by unsubscribing via email or replying "STOP" via SMS.

1.11 Cookie Policy

Functional Cookies: Remember selections made on the Site.

Analytical Cookies: Improve Site design and functionality.

Targeting Cookies: Personalise information seen on the Site.

Third-Party Cookies: Used to monitor user preferences for targeted advertising.

1.12 Modifications

We may amend this Privacy Policy as necessary to maintain compliance with the law and reflect changes in our data collection process. Users should periodically review this Privacy Policy for updates.

1.13 Contact Information

For any questions or concerns, users can contact our privacy officer.

2. Terms & Conditions

2.1 Interpretation and Definitions

Account: A unique account created for accessing our Service.Data Controller: The entity determining the purposes and methods of data processing.Service Provider: Entities or individuals who process data on behalf of the Company.

2.2 Collection and Use of Personal Data

Types of Data Collected: Email address, name, phone number, address, and homeownership status.Usage Data: Includes IP address, browser type, and the pages visited on our Service.

2.3 Tracking Technologies and Cookies We use cookies and similar technologies to monitor activity and store information, including:

Cookies: For session and persistent tracking.Web Beacons: For counting users and verifying system integrity.

2.4 Use of Your Personal Data We use Personal Data to:

Maintain and improve the Service;Communicate with you;Provide targeted advertising;Manage requests and inquiries.

2.5 Retention of Your Personal Data Personal Data is retained as long as necessary for the purposes outlined in this Privacy Policy.

2.6 Transfer of Your Personal Data Data may be processed and transferred to jurisdictions with varying data protection laws.

2.7 Business Transactions In the event of a merger, acquisition, or sale of assets, your Personal Data may be transferred.

2.8 Law Enforcement We may disclose Personal Data as required by law or to protect our legal rights.

2.9 Detailed Information on Personal Data Processing Third-party service providers like Google Analytics may access Personal Data for analysis and advertising purposes.

2.10 GDPR Privacy Your GDPR rights include access to, correction, and deletion of your Personal Data, objection to data processing, and withdrawal of consent.

2.11 Facebook Fan Page and Insights Data collected via our Facebook Fan Page is co-controlled by the Company and Facebook.

2.12 Children's Privacy We do not target or knowingly collect data from individuals under 18.

2.13 Links to Other Websites We are not responsible for third-party sites linked on our Service.

2.14 Changes to this Privacy Policy We may modify this Privacy Policy, notifying you via email or prominent notice.

2.15 Contact Us For inquiries, please contact [email protected].

3. SMS Communications Policy

3.1 No Third-Party Sharing No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing is permitted with subcontractors in support services, such as customer service, as required for delivering requested services. All other use cases exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

3.2 Panel Plan Co SMS Communications Our SMS communications are designed to improve accessibility to relevant services requested by opt-in. They are for voluntary engagement and communication for those who prefer SMS as a communication channel or have limited options by call, email, or social media.

3.3 How to Opt-Out You can cancel the SMS service at any time by texting "STOP" to the shortcode. Upon sending "STOP," we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us. To rejoin, simply sign up again, and we will resume sending SMS messages to you.

3.4 Help and Support If you experience issues with the messaging program, reply with the keyword "HELP" for more assistance, or reach out directly to [email protected].

3.5 Carriers are not liable for delayed or undelivered messages.

3.6 Message and Data Rates Message and data rates may apply for messages sent to you from us and vice versa. You will receive no more than two SMS messages unless you respond and engage to extend or continue the conversation. For questions about your text plan or data plan, contact your mobile network provider or telco.

3.7 Facebook PoliciesConsult Facebook's Privacy Policy: https://www.facebook.com/policy.phpFor more on Facebook's practices, visit: https://www.facebook.com/full_data_use_policy

3.8 Changes to this Privacy PolicyWe may modify this Privacy Policy, notifying you via email or prominent notice. Review periodically for updates.

Contact Us

For queries, reach out via [email protected].

Privacy officer 

Rochelle Batista, at [email protected] or +61429457566.